Refund Policy

Effective Date: 18-11-2024

Thank you for using Qolor E-Sports This Refund Policy outlines the terms under which you may request a refund for purchases or payments made through the app.

1. General Refund Policy

At Qolor E-Sports, we want you to be fully satisfied with your experience. However, due to the nature of the services we provide (online e-sports tournaments and paid competitions), we generally do not offer refunds for purchases or entry fees unless specified otherwise in the conditions below.

2. Eligible Refunds

Refunds may be granted in the following circumstances:

• Technical Issues: If you were unable to participate in a tournament due to technical issues or server errors on our end, you may be eligible for a refund.
• Duplicate Charges: If you were charged multiple times for the same transaction or service, you may request a refund for the duplicate charges.
• Non-Delivery of Service: If you made a payment for a tournament or event that did not occur or was canceled by us, you may be eligible for a refund.

3. Ineligible Refunds

Refunds will not be granted for the following situations:

• Change of Mind: Refunds will not be issued simply because you changed your mind about participating in a tournament or event.
• Disqualifications: If you were disqualified from a tournament due to violation of our Terms of Use, you will not be eligible for a refund.
• Partial Services Rendered: No refunds will be provided for partially completed services or tournaments, such as those you started but did not complete.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Support: Reach out to our support team at qoloresportshelp@gmail.com or use the support section within the app.
2. Provide Details: Provide your transaction details, including the date, amount, and reason for your refund request. If applicable, include any error messages or screenshots.
3. Wait for Review: Our team will review your request and respond within [insert response time, e.g., 5-7 business days]. If your refund request is approved, we will process it accordingly.

5. Refund Processing Time

Refund requests are typically processed within [insert processing time, e.g., 7-10 business days]. The actual time for the funds to appear in your account may vary depending on your payment provider (e.g., PayPal, credit card, etc.).

6. Payment Methods for Refunds

Refunds will be issued to the original payment method used for the transaction. If the original payment method is no longer available, we may offer alternative solutions, such as issuing Qolor E-Sports credits or alternative payment methods.

7. Changes to the Refund Policy

Qolor E-Sports reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us at:

Email: qoloresportshelp@gmail.com

Telegram: Contact